Terms of Service

1. Agreement to Terms

By accessing or using HOApro.us (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you (whether as an individual, HOA board member, property manager, or entity) and HOApro.us (“we,” “us,” or “our”). By creating an account or generating a document, you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Use of Service

HOApro.us provides access to a library of HOA document templates for all 50 U.S. states. Our platform generates customized document drafts by substituting your information into professionally authored templates. The Service is designed for informational and administrative assistance purposes only.

The Service is available only to residents and organizations within the United States. You must be at least 18 years of age to create an account and use the Service.

3. Account Registration

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your password and accept responsibility for all activity under your account.
• Promptly notify us of any unauthorized use of your account at support@hoapro.us.
• Not share your account credentials with third parties.

We reserve the right to terminate or suspend accounts that provide false information, violate these Terms, or engage in prohibited conduct.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. The following uses are expressly prohibited:

• Mass automated document generation via scripting, bots, or API abuse.
• Using templates to harass, threaten, or intimidate homeowners or tenants.
• Misrepresenting documents as having been reviewed or approved by an attorney.
• Using generated documents to circumvent proper HOA governance procedures or applicable state law.
• Submitting false or fraudulent information in any form.
• Reverse-engineering, scraping, or reproducing our template library for commercial redistribution.
• Using the Service in any manner that could damage, disable, or overburden our infrastructure.

Violations may result in immediate account suspension and reporting to appropriate authorities. See our full Acceptable Use Policy for details.

5. Subscription & Billing

Paid features of HOApro.us are offered on a subscription basis. All billing is processed securely through Stripe, Inc. We do not store your payment card information on our servers.

• Auto-renewal: Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.
• Refunds: We offer a 7-day refund window from initial purchase for first-time subscribers. Refunds are not available for renewal charges unless required by applicable law.
• Price changes: We will provide at least 30 days’ notice before any subscription price increase, which will apply at your next renewal.
• Taxes: Prices are exclusive of applicable state and local taxes, which will be added at checkout where required.

For billing inquiries, contact billing@hoapro.us.

6. Intellectual Property

All document templates, template structures, instructional content, database schemas, and platform software are the exclusive intellectual property of HOApro.us or its licensors, protected by U.S. copyright law and applicable intellectual property statutes.

Your license: Upon payment of applicable fees, HOApro.us grants you a limited, non-exclusive, non-transferable license to use generated documents for your internal HOA administrative purposes. This license does not permit redistribution, resale, or sublicensing of templates or generated content.

Your content: You retain ownership of the information you submit to complete document forms (e.g., your community name, addresses, meeting dates). By submitting this information, you grant us a limited license to process it for the purpose of generating your requested documents.

7. Limitation of Liability

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by applicable law, HOApro.us, its officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service, including but not limited to:

• Legal consequences resulting from the use of generated documents.
• Errors, inaccuracies, or outdated statutory references in templates.
• Service interruptions or data loss.

Our total aggregate liability to you for any claims arising out of or relating to the Service shall not exceed the greater of (a) the amount you paid to us in the 12 months preceding the claim, or (b) $100 USD.

8. Dispute Resolution

Informal resolution: Before initiating any formal proceeding, you agree to contact us at legal@hoapro.us and attempt to resolve the dispute informally. We will make a good-faith effort to resolve the matter within 30 days.

Binding arbitration: If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered under the American Arbitration Association’s Consumer Arbitration Rules. Arbitration shall be conducted on an individual basis; class arbitrations and class actions are not permitted.

Governing law and jurisdiction: These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any arbitration shall be conducted in Texas or remotely at the election of either party.

Exception: Either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction in Texas to prevent irreparable harm pending arbitration.

9. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or in-app notification at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Service and may cancel your subscription.